Return Policy

At The Kunuz, we value your trust and satisfaction. Each of our gift packages is carefully prepared and checked before delivery. However, if you are not fully satisfied with your purchase, we are here to help.

Returns

Due to the nature of our products (Islamic gifts, food items, and religious items), we accept returns only under the following conditions:

• You received a wrong item or incomplete package

• The item(s) were damaged during shipping

• You received an expired or unusable product (e.g. spoiled dates)

If any of the above applies, please contact us within 3 days of receiving your order at support@thekunuz.com or +92 311 1158689 with:

• Your order number

• Clear photos of the issue

• A short explanation

We’ll verify and arrange a return or exchange where applicable.

Refunds

Refunds are issued only in the following cases:

• The returned product is approved for refund after inspection

• The product is out of stock after order placement

• The order was canceled before dispatch

Refunds will be processed to your original payment method or via bank transfer within 5–7 business days after confirmation.

Non-returnable items

Please note that we do not accept returns for:

• Opened food items (e.g. dates, Zamzam bottles)

• Personalized/custom-made gift boxes

• Items damaged due to customer misuse or negligence

• Orders returned without prior approval

Shipping for Returns

If your return is approved, we will guide you on how to ship the item back. Return shipping costs:

• Will be covered by The Kunuz in case of our fault (wrong/damaged item)

• Will be covered by customer in other approved return cases

Need help?

For any concerns related to returns or exchanges, please reach out at:
📧 support@thekunuz.com
📱 +92 311 1158689

We are here to serve you with integrity, care, and Islamic values.